Author: Matt Paul
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Strengthening Trust and Community Through Branch Presence
In the evolving financial landscape along with increasing digital banking resources available, physical branches remain powerful symbols of a bank or credit union’s dedication to the community. Physical branches are still critical to strengthening trust and community. A recent report by Q2 Holdings revealed that 61% of credit unions plan to expand branch networks in…
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The Power of In-Person Engagement
In an age where digital convenience reigns, true retail banking stands apart through its human touch. A YouGov study for Diebold Nixdorf found that 33% of U.S. consumers still consider physical branches essential for core banking activities, across all age groups, demonstrating that face‑to‑face interactions remain critical in trust‑based services. This emotional and psychological reassurance,…
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Is Your Branch Footprint Holding You Back?
5 Signs It’s Time to Expand or Remodel In today’s rapidly evolving financial landscape, standing still is not an option. With consumer expectations shifting and banking innovation accelerating, many banks and credit unions are asking an important question: Is our current branch footprint helping or hindering our growth? Whether you’re experiencing increased foot traffic, struggling…
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Digital Transformation Fuels Growth and Builds Stronger Client Relationships
Digital transformation fuels growth. Strategically leveraging technology adds value and can build stronger relationships with clients.
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Banking Trends that Will Shape 2025
The banking industry is on the cusp of significant transformation. Driven by advancements in technology, shifting customer expectations, and evolving regulatory landscapes, financial institutions must adapt to stay competitive. Banking trends that will shape 2025 are set to redefine how banks and credit unions operate. How will these trends influence everything from customer experiences to…
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Succession Planning: Navigating Identity
It is said that succession planning can be one of the most stressful and laborious processes a bank or credit union faces. In today’s society, discussions about identity politics seem inescapable. Everywhere you turn, people are declaring their affiliations: “I’m this, and you’re that,” or “I’m a Democrat; you’re a Republican,” or even, “I’m an…
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Branch Transformation: Elevating Customer Centricity
In an era defined by rapid technological advancement and unpredictable global events, financial institutions must navigate a landscape that is continuously evolving. The emergence of new technologies can disrupt the service delivery for customers/members, while unforeseen challenges often necessitate immediate strategic adjustments to maintain client loyalty. The key is to elevate customer centricity. In this…
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Boosting Employee Engagement
Employee retention is more than just a sentiment. It is a critical factor that can determine the success of any organization. High turnover rates can be incredibly costly, disrupt team dynamics, and hinder overall productivity and goal attainment. To address these challenges effectively, winning companies focus on boosting employee engagement. This one move plays a…
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The Future of Branch Design: Insights on Transformation and Customer Experience
Retail banking is evolving at record pace. Today’s branch environment is not merely a physical space but a dynamic hub where technology, customer-centric design, and brand identity are integrated seamlessly. The evolution of bank and credit union branches and their impact on the client experience is helping shape the future of branch design. The Importance…
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Quiz: FSI’s Unique Design Build Services
Looking to learn more about the FSI’s unique design build services? Challenge yourself with this short, ten-question quiz to help you become more familiar with our program. Relax, there is no red pen or grade, just a fun way to gain insight and knowledge to help you with your next strategic planning session. Note: Correct…