In-StoreIn-LineOn-SiteMicro BranchRemodelLive Station
Client Testimonials

Don’t Take Our Word For It!

We contracted with FSI to design and build an in-store branch. From design plans to training through opening day, FSI has been nothing but super to work with! In fact, we were so impressed with our in-store branch, we tasked them with performing a teller line remodel at one of our stand-alone branches. Not only did they do an outstanding job; it was done over a 3-day weekend with no interruption of service to our members.
I was very impressed by their professionalism and attention to detail. I highly recommend FSI.

Frankie Letson
Family Savings Credit Union
Rainbow City, AL

Wanted to let you know Randall Phillips and Paul Henson with FSI made my job easy. I call them our little menehunes. Our empty room was transformed into a thing of beauty overnight. You can count on me as a reference anytime!

Tess Shimabukuro
Gather Federal Credit Union
Lihue, HI

FSI has been a strategic partner with Education First FCU since 2008. They are just what you hope for in a vendor relationship.

FSI has always….

  • Stayed connected with us.
  • Provided quick responses to questions/concerns.
  • Provided superior training and motivation for our in-store branch employees.

I have had the privilege of attending several FSI conferences since 2008.  After each conference I always left feeling rejuvenated. This year all our Branch Managers are in attendance.  I’m so excited to have our whole TEAM together and for them to leave feeling rejuvenated and ready to conquer the world.

Thanks, FSI, for all you do!

Christy Cooley
VP, Branch Operations
Education First FCU
Beaumont, TX

FSI has always been supportive of initiatives and relationships. Any time I have a question about a store or need to know a best practice, they are available. The guidance and advice when managing several corporate connections are challenging. FSI is there to help make decisions and investments clear.

Keli Wragge
Chief Operations Officer
Cobalt Credit Union
Papillion, NE

I truly was amazed and impressed with the professionalism and absolute care each of you took throughout the process. To see this in stages, and watch it develop so quickly was indeed something I wouldn’t believe if I had not seen it. Thank you all for your efforts!

Todd Jones
Lanier Federal Credit Union
Gainesville, GA

My journey with FSI began 17 years ago, and from that moment onward, I have felt like a part of the FSI family.

If you’ve never attended one of FSI’s conferences, you are genuinely missing out. They are meticulously planned, thought-provoking, and inspiring. The quality of the material and the caliber of the speakers are first-class. I’ve incorporated lessons learned from FSI into both my professional and personal life, and it has been well worth the investment of time.

The friendships I have forged with FSI and other financial institutions are invaluable and enduring. I extend my sincere thanks to everyone at FSI for providing us with such an excellent platform to gather, learn, and share with each other. Happy anniversary, dear friends, and here’s to another 40 years of success!”

Sheila Fajardo
Branch Manager
Cyprus Federal Credit Union
West Jordan, UT

During 2016 we began researching opportunities to enhance convenience for our members. We had a great network of branches and wanted to expand our service area. We sought FSI to help us add in-store branches to make it more convenient for our members to do business with us. Since opening our first in-store branch in January 2017, we proudly have worked with FSI on a number of in-store and traditional branch projects. They know the latest branch design trends to ensure our branches are created for the best member experience. FSI delivers an exceptional product in a timely manner and it is incredible to see how they maximize square footage for our in-store branches.

Todd Fortner
President and CEO
Tennessee Valley Federal Credit Union
Chattanooga, TN

The workshop conducted with our employees was truly enlightening and inspiring. Judy’s expertise in creating exceptional member experiences has been invaluable to our team, and we hope to further implement the strategies and insights she shared with us. The knowledge and skills our employees gained from the workshop will contribute to our continued success in serving our members.

We are also grateful for the branch consultations conducted at our three Walmart branches. The attention to detail and commitment to understanding our unique needs and challenges provided further value. We appreciate the comprehensive summaries prepared for each location, which will serve as a valuable resource for us moving forward.

FSI’s contributions have made a significant difference here at Cyprus, and we are privileged to have them as a partner. We look forward to future endeavors together and the continued growth and success of our collaboration.

Buddy Bennett
Cyprus Federal Credit Union
West Jordan, UT

We’ve used FSI for 6 Walmart branches. Each store is a different size and has different requirements. From the start of the project they are working with you to make sure you get what you need and want. When the project is done they continue to support you with all your needs and provide superior onsite annual training.

And, as always, they are very responsive to our needs. We have a 6 hour difference between us and I swear they do not sleep! I can text or email them in the evening and I get a response.

Paulette Ito
SVP, Marketing
Hawaiian Financial Federal Credit Union
Honolulu, HI

It has been a pleasure working with FSI on our NEW and first Walmart branching project. The FSI team went above and beyond from the initial meeting to view the new potential branch site within Walmart; to providing assistance and guidance in the design phase of this new branch; to the build-out and completion with Rusty and the construction crew.  

We feel confident that this new branch will be successful and the beginning of our new venture into more Walmart and grocery store branches. We appreciate the effort on everyone’s part to get this branch completed – meeting our expectations.

Annamarie DeYoung
President and CEO
Sky Federal Credit Union
Livingston, MT

As an organization looking to grow a new brand, the in-store presence was the way to go! Not only were we launching a new brand, we were penetrating a new market. We needed public exposure and a way to stand out from our competitors. The in-store locations allow us unlimited public exposure, our members experience excellent convenience, we are able to offer unconventional operation hours and we have the support of store management and their teams. The number one marketing tool is word of mouth and the in-store partnership allows us to easily spread public awareness about Center Parc Credit Union.

Martia Winterhalter
AVP, Retail Operations
Atlanta Postal Credit Union
(dba Center Parc Credit Union)
Savannah, GA

We always enjoy working with FSI on our branching projects, you make it so easy. The FSI team always provides assistance and guidance for the design of each new branch, even when we didn’t give you much to go on. 

This new branch will be fantastic and we appreciate the effort on everyone’s part to get it done – making sure it will look great and is built to last.

Melissa Moon
AVP/Branch Administration
Citizens National Bank
Sevierville, TN

Working with FSI has been an absolute home run! Transitioning to an in-store branch for the first time was seamless and easy, thanks to their expertise. FSI not only demonstrated professionalism but also ensured that everything was scheduled and completed on time. Judy Moreland and FSI’s training staff consistently checked in for feedback and even made several in-person visits to guarantee that our staff received proper training for in-store styled member service. This level of dedication helped us (IECU) trust the FSI process and instilled confidence in the success of our in-store branch.

Initially uncertain, our in-store branch has now become one of our most successful operating branches. FSI’s staff genuinely care and go above and beyond to ensure the success of in-store branches. Their impressive track record speaks volumes, and we are confident that partnering with FSI was the right decision, 100%.”

Colin Runion
Business Development Manager
Illinois Educators Credit Union
Springfield, Illinois

2024 Conference Resources and Slide Show has been uploaded to our site!
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