Tag: Branch Transformation
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How to Be a Smarter Banker in 2026 Because surviving 2025 was the warm-up lap.
FSI breaks down how to be a smarter banker in 2026 with regards to fraud, branch operational models, service delivery, and next gen leadership.
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The Power of Showing Up: Consistent Leadership in Retail Banking
Consistency is recognized as a vital element of effective leadership in retail banking and branch transformation. Greatness is understood to result from small, steady choices repeated over time rather than one big action. In the context of branch expansion and leadership development, the power of showing up with steady effort builds trust, confidence, and momentum…
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Elevating the Branch Experience (One Extra at a Time)
Forty-plus years in banking environments teaches a company a few things about details, and sometimes, it’s the little touches that matter most. In our world, “lagniappe” is a mindset we love: it’s a small, thoughtful bonus you didn’t expect, but it changes everything—like that extra pastry in your bakery box, or an added feature in…
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Accelerating Branch Transformation: A Pragmatic Playbook for 2026
Modern banking leaders know the landscape is changing faster than ever. To succeed in accelerating branch transformation and thrive in 2026, financial institutions must blend digital innovation with the strength of highly adaptive branch networks placing new branches where their customers/members frequent most. The key to overcoming today’s branch build challenges lies in flexible leadership…
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Attracting the Next Generation of Banking Customers
The financial services landscape is evolving rapidly, and so are customer expectations. Millennials, Gen Z, and even Gen Alpha are reshaping how banks and credit unions must think about their role in the marketplace. These younger generations are digital natives who approach financial decisions much like retail purchases; they want speed, convenience, and personalization. And…
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Flexibility Fuels Branch Transformation
Many new employees ask what hours they are expected to work. The answer is simple. Work when your body and brain are at their best and get your job done. This policy not only builds trust but has never failed. When treated like adults, teams show up as adults. As Standard Chartered CEO, Bill Winters,…
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EVOLVE 2026
Evolve – The Future of Retail Banking Conference is the essential event for anyone in the financial industry looking to keep ahead of trends in 2026 and beyond. With fresh branding and a robust program of innovation, Evolve, hosted by FSI, gathers banking and credit union professionals nationwide for insight, strategy, and connection over three…
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Vision is the Overlooked KPI
As leaders, we’re taught to obsess over revenue, headcount, and the bottom line. While those numbers matter, they aren’t the critical measure of whether we’re actually leading. Working alongside some of the best and brightest bank and credit union leaders in the nation, I’ve come to realize that vision is the overlooked KPI. Ask yourself,…
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Strengthening Trust and Community Through Branch Presence
In the evolving financial landscape along with increasing digital banking resources available, physical branches remain powerful symbols of a bank or credit union’s dedication to the community. Physical branches are still critical to strengthening trust and community. A recent report by Q2 Holdings revealed that 61% of credit unions plan to expand branch networks in…
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Is Your Branch Footprint Holding You Back?
5 Signs It’s Time to Expand or Remodel In today’s rapidly evolving financial landscape, standing still is not an option. With consumer expectations shifting and banking innovation accelerating, many banks and credit unions are asking an important question: Is our current branch footprint helping or hindering our growth? Whether you’re experiencing increased foot traffic, struggling…