Tag: Supermarket bank
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EVOLVE 2026
Evolve – The Future of Retail Banking Conference is the essential event for anyone in the financial industry looking to keep ahead of trends in 2026 and beyond. With fresh branding and a robust program of innovation, Evolve, hosted by FSI, gathers banking and credit union professionals nationwide for insight, strategy, and connection over three…
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Vision is the Overlooked KPI
As leaders, we’re taught to obsess over revenue, headcount, and the bottom line. While those numbers matter, they aren’t the critical measure of whether we’re actually leading. Working alongside some of the best and brightest bank and credit union leaders in the nation, I’ve come to realize that vision is the overlooked KPI. Ask yourself,…
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Leadership Through Accountability
As leaders, we often focus on metrics like revenue, headcount, and profit margins. While these are important, they don’t always reflect the true measure of our leadership. Steven Covey shares that “accountability breeds response-ability.” In my experience, especially in the dynamic environments of retail banking and design-build projects, the real indicator of effective leadership is…
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Leadership by Listening
I recently stopped by a job site just during the installation phase of a new branch project. The electrician mentioned a change in the layout that hadn’t made it to the construction drawings. It was a passing comment, nothing formal. But it would have caused a serious delay if we hadn’t caught it at that…
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Origins of Branch Design Inspiration
Branch Design inspiration can come from anywhere and often does. From the natural curve of two arching tree branches to the intricate shadows cast by late afternoon sun through a lattice, designers are constantly absorbing visual, emotional, and spatial cues from the world around them. A fleeting thought before sleep, a photo glimpsed online, or…
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Strengthening Trust and Community Through Branch Presence
In the evolving financial landscape along with increasing digital banking resources available, physical branches remain powerful symbols of a bank or credit union’s dedication to the community. Physical branches are still critical to strengthening trust and community. A recent report by Q2 Holdings revealed that 61% of credit unions plan to expand branch networks in…
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The Power of In-Person Engagement
In an age where digital convenience reigns, true retail banking stands apart through its human touch. A YouGov study for Diebold Nixdorf found that 33% of U.S. consumers still consider physical branches essential for core banking activities, across all age groups, demonstrating that face‑to‑face interactions remain critical in trust‑based services. This emotional and psychological reassurance,…
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Digital Transformation Fuels Growth and Builds Stronger Client Relationships
Digital transformation fuels growth. Strategically leveraging technology adds value and can build stronger relationships with clients.
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Boosting Your Branch Strategy with ITMs in 2025
Boosting your bank branch strategy with ITMS in 2025 blends convenience, personal connection, and iterative improvement.
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Banking Trends that Will Shape 2025
The banking industry is on the cusp of significant transformation. Driven by advancements in technology, shifting customer expectations, and evolving regulatory landscapes, financial institutions must adapt to stay competitive. Banking trends that will shape 2025 are set to redefine how banks and credit unions operate. How will these trends influence everything from customer experiences to…