Tag: Supermarket bank
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The Expert Anywhere Approach: A Model for Service Delivery
Customer expectations are changing fast. So should our approach to branches. Retail Banking has been on something of a journey lately. Mobile apps and digital transactions are growing rapidly. Yet, banks and credit unions of all sizes are still investing in branches, remodels, and hybrid service delivery formats. What’s driving that? It’s not nostalgia. It’s…
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Financial Confidence Finds Its Footing Again in 2026
Between inflation that wouldn’t take a hint and hiring freezes that felt like musical chairs with fewer seats, 2025 was not exactly a confidence booster for American households. Families tightened belts, postponed plans, and spent a lot of time staring at spreadsheets they didn’t enjoy. The data backs it up. According to the Financial Health…
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Quiet Leaders Earn Respect
If you’ve sat in enough boardrooms and paid attention to the leaders in the room, you know that the strongest leader(s) don’t feel the need to fill every silence. In today’s banking environment, leadership isn’t about being the loudest voice in the room. It’s about being the most prepared one. Quiet leaders earn respect by…
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The Power of Showing Up: Consistent Leadership in Retail Banking
Consistency is recognized as a vital element of effective leadership in retail banking and branch transformation. Greatness is understood to result from small, steady choices repeated over time rather than one big action. In the context of branch expansion and leadership development, the power of showing up with steady effort builds trust, confidence, and momentum…
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Accelerating Branch Transformation: A Pragmatic Playbook for 2026
Modern banking leaders know the landscape is changing faster than ever. To succeed in accelerating branch transformation and thrive in 2026, financial institutions must blend digital innovation with the strength of highly adaptive branch networks placing new branches where their customers/members frequent most. The key to overcoming today’s branch build challenges lies in flexible leadership…
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EVOLVE 2026
Evolve – The Future of Retail Banking Conference is the essential event for anyone in the financial industry looking to keep ahead of trends in 2026 and beyond. With fresh branding and a robust program of innovation, Evolve, hosted by FSI, gathers banking and credit union professionals nationwide for insight, strategy, and connection over three…
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Vision is the Overlooked KPI
As leaders, we’re taught to obsess over revenue, headcount, and the bottom line. While those numbers matter, they aren’t the critical measure of whether we’re actually leading. Working alongside some of the best and brightest bank and credit union leaders in the nation, I’ve come to realize that vision is the overlooked KPI. Ask yourself,…
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Leadership Through Accountability
As leaders, we often focus on metrics like revenue, headcount, and profit margins. While these are important, they don’t always reflect the true measure of our leadership. Steven Covey shares that “accountability breeds response-ability.” In my experience, especially in the dynamic environments of retail banking and design-build projects, the real indicator of effective leadership is…
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Leadership by Listening
I recently stopped by a job site just during the installation phase of a new branch project. The electrician mentioned a change in the layout that hadn’t made it to the construction drawings. It was a passing comment, nothing formal. But it would have caused a serious delay if we hadn’t caught it at that…
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Origins of Branch Design Inspiration
Branch Design inspiration can come from anywhere and often does. From the natural curve of two arching tree branches to the intricate shadows cast by late afternoon sun through a lattice, designers are constantly absorbing visual, emotional, and spatial cues from the world around them. A fleeting thought before sleep, a photo glimpsed online, or…