Tag: Technology
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Branch Design for the Modern Customer: A Transformational Shift
The design of financial institution branches has become a pivotal part of enhancing the customer experience. With the rise of digital banking, customers are more self-sufficient and demand convenience and speed. However, physical bank branches still play a crucial role, especially for those who seek personalized, face-to-face services for more complex financial needs. The result…
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Transforming Client Interactions with Video Banking
Video Banking, like Interactive Teller Machines (ITMs), offers a multi-channel advisory service valued by clients. This service centralizes expertise in critical areas such as lending, account opening, and wealth management. For transactions that are less frequent, require human interaction, and often lead to increased revenue, a banking via video solution is ideal. What is Video…