Category: Branch Expansion
-
Accelerating Branch Transformation: A Pragmatic Playbook for 2026
Modern banking leaders know the landscape is changing faster than ever. To succeed in accelerating branch transformation and thrive in 2026, financial institutions must blend digital innovation with the strength of highly adaptive branch networks placing new branches where their customers/members frequent most. The key to overcoming today’s branch build challenges lies in flexible leadership…
-
EVOLVE 2026
Evolve – The Future of Retail Banking Conference is the essential event for anyone in the financial industry looking to keep ahead of trends in 2026 and beyond. With fresh branding and a robust program of innovation, Evolve, hosted by FSI, gathers banking and credit union professionals nationwide for insight, strategy, and connection over three…
-
Vision is the Overlooked KPI
As leaders, we’re taught to obsess over revenue, headcount, and the bottom line. While those numbers matter, they aren’t the critical measure of whether we’re actually leading. Working alongside some of the best and brightest bank and credit union leaders in the nation, I’ve come to realize that vision is the overlooked KPI. Ask yourself,…
-
Origins of Branch Design Inspiration
Branch Design inspiration can come from anywhere and often does. From the natural curve of two arching tree branches to the intricate shadows cast by late afternoon sun through a lattice, designers are constantly absorbing visual, emotional, and spatial cues from the world around them. A fleeting thought before sleep, a photo glimpsed online, or…
-
Strengthening Trust and Community Through Branch Presence
In the evolving financial landscape along with increasing digital banking resources available, physical branches remain powerful symbols of a bank or credit union’s dedication to the community. Physical branches are still critical to strengthening trust and community. A recent report by Q2 Holdings revealed that 61% of credit unions plan to expand branch networks in…
-
The Power of In-Person Engagement
In an age where digital convenience reigns, true retail banking stands apart through its human touch. A YouGov study for Diebold Nixdorf found that 33% of U.S. consumers still consider physical branches essential for core banking activities, across all age groups, demonstrating that face‑to‑face interactions remain critical in trust‑based services. This emotional and psychological reassurance,…
-
Is Your Branch Footprint Holding You Back?
5 Signs It’s Time to Expand or Remodel In today’s rapidly evolving financial landscape, standing still is not an option. With consumer expectations shifting and banking innovation accelerating, many banks and credit unions are asking an important question: Is our current branch footprint helping or hindering our growth? Whether you’re experiencing increased foot traffic, struggling…
-
Branch Transformation: Elevating Customer Centricity
In an era defined by rapid technological advancement and unpredictable global events, financial institutions must navigate a landscape that is continuously evolving. The emergence of new technologies can disrupt the service delivery for customers/members, while unforeseen challenges often necessitate immediate strategic adjustments to maintain client loyalty. The key is to elevate customer centricity. In this…
-
The Future of Branch Design: Insights on Transformation and Customer Experience
Retail banking is evolving at record pace. Today’s branch environment is not merely a physical space but a dynamic hub where technology, customer-centric design, and brand identity are integrated seamlessly. The evolution of bank and credit union branches and their impact on the client experience is helping shape the future of branch design. The Importance…
-
Quiz: FSI’s Unique Design Build Services
Looking to learn more about the FSI’s unique design build services? Challenge yourself with this short, ten-question quiz to help you become more familiar with our program. Relax, there is no red pen or grade, just a fun way to gain insight and knowledge to help you with your next strategic planning session. Note: Correct…