Q: Who should attend EVOLVE?
A: The conference is ideal for retail banking executives, leaders, innovators, and teams seeking professional development, networking, and actionable insights on trends shaping the future of retail banking.

Q: What defines an “FSI Member”?
A: An FSI Member is someone working at or with an FSI Member Branch (currently open or planned to open by August 1, 2027), or someone who has attended FSI Executive Planning. Some limitations apply.

Q: How can I find out if I am an FSI Member?
A: Your manager will have a copy of your FSI Consulting Agreement. If not, give us a call at 800-992-4978.

Q: When will I receive my invoice?
A: Invoices are generally emailed the second week of April, if applicable.

Q: Are there sessions for upper management?
A: All executive-level topics and sessions are clearly labeled within Track 1, making it easy for leadership to identify programming focused on strategy, growth, and high-level decision-making. These sessions are designed to deliver actionable insights while supporting alignment between leadership, operations, and implementation teams.

Q: What types of sessions can branch manager and teller attendees expect?
A: Track 2 sessions are specifically designed for front-line leaders. These sessions focus on practical tools, day-to-day operations, team leadership, and execution strategies helping managers turn organizational goals into action.

Q: What is the hotel room cut-off date?
A: Stay tuned for information on EVOLVE 2027.

Q: What are check-in/check-out times?
A: Stay tuned for information on EVOLVE 2027.

Q: Are there any benefits included with my hotel stay?
A: Hilton was kind enough to offer some benefits to our conference attendees to thank you for staying with them. These include:

• $10 arcade card
• Complimentary high-speed Wi-Fi in guest rooms
• Shuttle transportation to and from Walt Disney World® Theme Parks*
• Two complimentary bottled waters
• Children under age 5 eat breakfast free with each paid adult at Covington Mill
• Discounts on Disney attraction tickets, Avis rental cars, and Disney Golf rentals
• Complimentary notary services
• Complimentary sun care products (upon request)

Q: What should I bring to the conference?
A: Bring business cards and a light sweater or jacket as conference rooms can be chilly.

Q: Who do I contact with questions about registration or the agenda?
A: You can contact the FSI team through the conference site’s “Contact Us” link or via the conference main page or Tina Coleman directly at tcoleman@supermarketbank.com.