Category: Leadership Development
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Leadership Through Accountability
As leaders, we often focus on metrics like revenue, headcount, and profit margins. While these are important, they don’t always reflect the true measure of our leadership. Steven Covey shares that “accountability breeds response-ability.” In my experience, especially in the dynamic environments of retail banking and design-build projects, the real indicator of effective leadership is…
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Leadership by Listening
I recently stopped by a job site just during the installation phase of a new branch project. The electrician mentioned a change in the layout that hadn’t made it to the construction drawings. It was a passing comment, nothing formal. But it would have caused a serious delay if we hadn’t caught it at that…
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Teamwork is a Competitive Advantage Your Branch Can’t Afford to Ignore
In today’s fast-evolving financial landscape, digital technology, regulation, and client expectations are reshaping the way banks and credit unions do business. Amid all this change, however, one principle remains timeless and more critical than ever…teamwork. Financial Institutions that invest in a collaborative culture outperform those that don’t. Their employees solve problems faster, provide better customer/member…
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Succession Planning: Navigating Identity
It is said that succession planning can be one of the most stressful and laborious processes a bank or credit union faces. In today’s society, discussions about identity politics seem inescapable. Everywhere you turn, people are declaring their affiliations: “I’m this, and you’re that,” or “I’m a Democrat; you’re a Republican,” or even, “I’m an…
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Boosting Employee Engagement
Employee retention is more than just a sentiment. It is a critical factor that can determine the success of any organization. High turnover rates can be incredibly costly, disrupt team dynamics, and hinder overall productivity and goal attainment. To address these challenges effectively, winning companies focus on boosting employee engagement. This one move plays a…
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Top 5 Things A Boss Won’t Share with You (But You Should Know)
In the dynamic environment of the workplace, there are often unspoken rules and insights that remain behind closed doors. Your boss may have valid reasons for withholding certain information, and that is okay. However, being aware of these crucial aspects can empower you to navigate your career more effectively. Here are the top five things…
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Leaders Need to Recharge
Leadership is both rewarding and exhausting at times. Supervising a team of individuals, delivering stellar service to customers and members, planning for the future, and keeping yourself in touch with the trends and developments impacting your business can be challenging. Even the greatest leaders need to take time for themselves periodically. Leaders need to recharge…
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The Leadership Skill of Questioning
As a leader, questions are a great tool for learning and innovating. A well-placed question can shed light on opportunities to improve.
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Top 5 Best Blogs for Financial Institutions
The following blog hubs are our picks for the Top 5 Best Blogs for Financial Institutions.
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Keys to A New Financial Landscape Emerge – Client Experience
Technology has made our lives both easier to manage and more frustrating. Smart devices, apps-on-the-go, and access to information in the palm of your hand have become the standard. Twenty years ago, however, these resources didn’t exist. Financial institutions are trying to maintain a healthy client experience by balancing technology and human capital. This…