Category: Uncategorized
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The Power of Two Seconds: Modeling an Ideal Client Experience in your Retail Branch
In a retail branch, the most powerful moments are rarely the loud ones. They’re the quiet, almost invisible ones. The extra two seconds it takes to smile, shake a hand, ask how someone’s day is going, or simply offer, “I’m glad you stopped in today.” Those two seconds often outperform the best marketing plan you’ll…
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Leaders Need to Recharge
Leadership is both rewarding and exhausting at times. Supervising a team of individuals, delivering stellar service to customers and members, planning for the future, and keeping yourself in touch with the trends and developments impacting your business can be challenging. Even the greatest leaders need to take time for themselves periodically. Leaders need to recharge…