Tag: Trends in Retail Banking
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Indifference Drives Away Clients (and what to do about it)
If it feels like it’s getting tougher to keep customers loyal, that’s because it is. Research in 2025 reveals that “67% of customers will leave a bank or credit union because of an attitude of indifference from an employee.” This isn’t about poor service. It is about customers not feeling seen or valued, and it’s…