Tag: Branch Innovation
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Elevating the Branch Experience (One Extra at a Time)
Forty-plus years in banking environments teaches a company a few things about details, and sometimes, it’s the little touches that matter most. In our world, “lagniappe” is a mindset we love: it’s a small, thoughtful bonus you didn’t expect, but it changes everything—like that extra pastry in your bakery box, or an added feature in…
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Accelerating Branch Transformation: A Pragmatic Playbook for 2026
Modern banking leaders know the landscape is changing faster than ever. To succeed in accelerating branch transformation and thrive in 2026, financial institutions must blend digital innovation with the strength of highly adaptive branch networks placing new branches where their customers/members frequent most. The key to overcoming today’s branch build challenges lies in flexible leadership…
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Attracting the Next Generation of Banking Customers
The financial services landscape is evolving rapidly, and so are customer expectations. Millennials, Gen Z, and even Gen Alpha are reshaping how banks and credit unions must think about their role in the marketplace. These younger generations are digital natives who approach financial decisions much like retail purchases; they want speed, convenience, and personalization. And…
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Flexibility Fuels Branch Transformation
Many new employees ask what hours they are expected to work. The answer is simple. Work when your body and brain are at their best and get your job done. This policy not only builds trust but has never failed. When treated like adults, teams show up as adults. As Standard Chartered CEO, Bill Winters,…
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EVOLVE 2026
Evolve – The Future of Retail Banking Conference is the essential event for anyone in the financial industry looking to keep ahead of trends in 2026 and beyond. With fresh branding and a robust program of innovation, Evolve, hosted by FSI, gathers banking and credit union professionals nationwide for insight, strategy, and connection over three…
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Vision is the Overlooked KPI
As leaders, we’re taught to obsess over revenue, headcount, and the bottom line. While those numbers matter, they aren’t the critical measure of whether we’re actually leading. Working alongside some of the best and brightest bank and credit union leaders in the nation, I’ve come to realize that vision is the overlooked KPI. Ask yourself,…
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Leadership by Listening
I recently stopped by a job site just during the installation phase of a new branch project. The electrician mentioned a change in the layout that hadn’t made it to the construction drawings. It was a passing comment, nothing formal. But it would have caused a serious delay if we hadn’t caught it at that…
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Teamwork is a Competitive Advantage Your Branch Can’t Afford to Ignore
In today’s fast-evolving financial landscape, digital technology, regulation, and client expectations are reshaping the way banks and credit unions do business. Amid all this change, however, one principle remains timeless and more critical than ever…teamwork. Financial Institutions that invest in a collaborative culture outperform those that don’t. Their employees solve problems faster, provide better customer/member…
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Origins of Branch Design Inspiration
Branch Design inspiration can come from anywhere and often does. From the natural curve of two arching tree branches to the intricate shadows cast by late afternoon sun through a lattice, designers are constantly absorbing visual, emotional, and spatial cues from the world around them. A fleeting thought before sleep, a photo glimpsed online, or…
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Strengthening Trust and Community Through Branch Presence
In the evolving financial landscape along with increasing digital banking resources available, physical branches remain powerful symbols of a bank or credit union’s dedication to the community. Physical branches are still critical to strengthening trust and community. A recent report by Q2 Holdings revealed that 61% of credit unions plan to expand branch networks in…